Terms of Service

Last updated: 2026-09-29

Who we are

The trader providing the service is:

Mason Samuel Otoole trading as Otoole Omega Sound (trading as Otoole Omega Sound) 19 beresford street, Blackpool, Lancashire, FY1 3RF Email: admin@otooleomegasound.co.uk

These terms apply to sound system installation services supplied on-site in Blackpool to consumers and businesses.

Quotes and site surveys

A quote may be based on information provided by you, photographs, measurements or a site survey. A site survey may be required before we can provide a firm quote.

Unless stated otherwise, a quote is an invitation for you to place an order and is not a contract. Quotes will describe the agreed work, equipment, price, and any important assumptions, exclusions or additional charges. Quotes may be withdrawn or may expire if a validity period is stated.

You must tell us about any relevant site conditions, access restrictions, existing equipment, electrical arrangements or other information that could affect the installation.

Formation of the booking

A booking is formed when:

  • you accept our quote or otherwise clearly instruct us to proceed; and
  • we confirm the booking or agree a date for the work.

The contract consists of these terms, the accepted quote and any other written terms we have agreed with you.

We will not be responsible for work or equipment that has not been included in the accepted quote unless we agree the additional work or cost with you. Any changes requested after acceptance may change the price and installation date.

Prices and what they include

Prices are stated in pounds sterling (GBP). The quote will set out what is included, such as the agreed equipment, installation work and any other services specifically described in it.

The quote will also identify any items, work or charges that are excluded or depend on conditions at the site. We will seek your agreement before carrying out chargeable additional work, except where urgent work is reasonably necessary to protect people or property.

You will not be charged additional amounts that have not been agreed, unless an additional charge is required by law.

Deposits and payment

If a deposit is required, the amount and payment deadline will be stated in the quote or booking confirmation. A booking may not be secured until any required deposit has been paid.

The remaining balance, or any staged payments, must be paid at the times stated in the quote or invoice. If no payment date is stated, payment is due when the relevant work is completed.

If payment is late, we may suspend or reschedule the work after giving reasonable notice. This does not affect your statutory rights as a consumer.

Your responsibilities

You must:

  • provide safe and reasonable access to the property at the agreed time;
  • ensure that someone authorised to make decisions is available where this is reasonably required;
  • provide suitable access to electricity and other facilities reasonably needed for the installation;
  • obtain any necessary permission from the property owner, landlord, managing agent, building manager or other authority;
  • obtain any planning, building, listed-building or other permissions required for the proposed work;
  • tell us about hazards, restrictions, asbestos, fragile surfaces, concealed services and other relevant site conditions; and
  • ensure that the site is reasonably ready for the work to begin.

You are responsible for the accuracy of information you provide and for any delay, additional cost or damage caused by a failure to meet these responsibilities, except where caused by our negligence or breach of contract.

We may refuse or stop work where the site is unsafe, inaccessible or does not have the required permissions or facilities.

Scheduling, delays and access

We will agree an installation date or estimated timescale with you. Any date or timescale given is an estimate unless we expressly agree that it is a fixed deadline.

We may need to reschedule because of equipment availability, access problems, site conditions, illness, severe weather, utility problems or other circumstances outside our reasonable control. We will notify you as soon as reasonably possible and will work with you to arrange a revised date.

If you are not available or the site is not ready at the agreed time, we may charge reasonable costs that have been caused by the failed visit, provided those costs are permitted by law and have been explained to you.

Consumer cancellation rights

This section applies to consumers who contract with us as individuals for purposes wholly or mainly outside their trade, business, craft or profession.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 calendar days to cancel a contract for services without giving a reason. The period normally begins on the day after the contract is formed.

You may cancel by sending a clear statement to admin@otooleomegasound.co.uk, or by any other clear written notice identifying the contract. You may use the statutory model cancellation wording if provided, but it is not required.

If you ask us expressly to begin the service during the 14-day cancellation period, you may cancel during that period but you must pay for the service supplied up to the time you tell us that you are cancelling. The amount will be proportionate to the work supplied compared with the full contract price.

If the service has been fully performed during the cancellation period following your express request and acknowledgement that you would lose the cancellation right once the service was fully performed, the statutory cancellation right may no longer be available.

These cancellation rights do not affect any other rights you have under the Consumer Rights Act 2015. Businesses and other customers acting for business purposes do not have the statutory consumer cancellation right, unless a separate agreement or law provides otherwise.

Consumer rights and workmanship

We will carry out the installation with reasonable care and skill and in accordance with the contract.

If the service is not carried out properly, you may have rights under the Consumer Rights Act 2015, including the right to require repeat performance or, where appropriate, a price reduction. These rights are in addition to any other rights available to you.

Please tell us promptly about any suspected defect or problem. We will investigate and, where we are responsible, will repair or correct defective workmanship within a reasonable time and without significant inconvenience where required by law.

We are not responsible for faults or damage caused by misuse, accidental damage, unauthorised alteration, unsuitable existing wiring or equipment, failure to follow instructions, or conditions outside the agreed work, except where the law says otherwise.

Equipment and manufacturer warranties

Where equipment is supplied, it will be as described in the quote and will be suitable for the agreed installation, subject to the information and conditions provided by you.

Any manufacturer’s warranty that can be passed to you will be passed on or made available to you. Manufacturer warranties are subject to the manufacturer’s terms and may require you to deal directly with the manufacturer.

A manufacturer’s warranty does not remove or limit your statutory rights or any rights you have against us for defective installation or equipment supplied as part of the contract.

Liability

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of your statutory consumer rights;
  • any liability that cannot legally be excluded or limited; or
  • any other matter for which the law does not allow liability to be excluded or limited.

Subject to the above, we will not be responsible for loss that is not reasonably foreseeable or for business losses suffered by a consumer.

For business customers, and subject to the liabilities that cannot legally be limited, our total liability arising from a contract will not exceed the total amount paid or payable under that contract. We will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of opportunity or loss of anticipated savings.

This section does not affect your obligation to pay amounts properly due under the contract.

Personal information and cookies

We process personal information in accordance with UK GDPR and the Data Protection Act 2018. Our lawful handling of information may include using it to respond to enquiries, prepare quotes, arrange installations, take payment, keep records and comply with legal obligations.

Our website host is OVHcloud and our email provider is Migadu. They may process information on our behalf where necessary to provide those services. We will not use personal information for electronic marketing where this would breach the Privacy and Electronic Communications Regulations (PECR).

Our website may use cookies and similar technologies. Strictly necessary cookies may be used where permitted by law. Other cookies will be used only with the consent required by PECR and applicable data protection law.

The supervisory authority for data protection in the United Kingdom is the Information Commissioner’s Office (ICO). You can complain to the ICO if you are concerned about how we handle your personal information, although we would appreciate the opportunity to address your concern first.

Complaints

If you have a concern about our service, please contact admin@otooleomegasound.co.uk with details of the issue, the installation address, booking information and the outcome you are seeking.

We will review the complaint and respond within a reasonable time. You should give us a reasonable opportunity to inspect and, where appropriate, correct any problem for which we are responsible.

Changes to these terms

We may update these terms from time to time. The terms applying to your booking are the terms in force when the contract is formed, unless we agree a change with you or a change is required by law.

Governing law and jurisdiction

These terms and any contract with us are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction, except that a consumer resident in another part of the United Kingdom may also bring proceedings in the courts of the part of the United Kingdom where they live.