Privacy Policy

Last updated: 2026-09-29

Who we are

Mason Samuel Otoole trading as Otoole Omega Sound (trading as Otoole Omega Sound) is the controller responsible for your personal data.

Our address is:

19 beresford street, Blackpool, Lancashire, FY1 3RF

You can contact us at admin@otooleomegasound.co.uk about this privacy policy or the way we use your personal data.

This privacy policy applies to our sound system installation services in Blackpool and to personal data collected through our website and enquiries.

Personal data we collect

When you contact us about an installation, we may collect:

  • Your name
  • Your telephone number, email address or other contact details
  • The address where the installation will take place
  • Details about your sound system requirements, installation and job
  • Information you provide in messages, forms or other communications

We may also keep records of our communications with you and information needed to provide, quote for or manage our services.

How we use your information

We use your personal data to:

  • Respond to enquiries and requests for quotations
  • Discuss your installation requirements
  • Arrange and carry out sound system installation services
  • Communicate with you about your enquiry, booking or service
  • Manage our business records
  • Meet our legal and regulatory obligations
  • Establish, exercise or defend legal claims
  • Improve the way we respond to enquiries and provide our services

Lawful bases for using your information

Under the UK General Data Protection Regulation, we rely on the following lawful bases:

  • Taking steps at your request before entering into a contract: to respond to an enquiry, prepare a quotation and discuss your installation requirements.
  • Performance of a contract: to arrange and provide installation services and communicate with you about those services.
  • Legal obligation: where we must keep or disclose information to comply with the law.
  • Legitimate interests: to manage our business, maintain appropriate records, deal with enquiries, protect our rights and handle disputes. We will only rely on this basis where our interests are not overridden by your rights and interests.
  • Consent: where the law requires consent, including where applicable for electronic marketing or non-essential cookies. You can withdraw consent at any time.

How long we keep your information

We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected.

Enquiry information is generally kept while the enquiry is being dealt with and for a reasonable period afterwards. If you become a customer, information relating to the installation and service may be kept for as long as necessary to manage the customer relationship, meet legal obligations, maintain business records and establish or defend legal claims.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

Who we share your information with

We may share personal data only where necessary for the purposes described in this policy, including with:

  • OVHcloud, which hosts the website
  • Migadu, which provides email services

We may also disclose information where required by law, a court or a competent authority. We do not sell your personal data.

International transfers

Some service providers may process personal data outside the United Kingdom. If personal data is transferred outside the UK, we will use a lawful transfer mechanism and appropriate safeguards required by UK data protection law, such as an adequacy decision, the UK International Data Transfer Agreement or the UK Addendum to approved standard contractual clauses, where applicable.

You can contact us using admin@otooleomegasound.co.uk for more information about the safeguards applying to a particular transfer.

Cookies

Our website uses only strictly necessary cookies and similar technologies needed for the website to operate and provide services you request.

We do not use analytics, advertising or other non-essential cookies through the site. Strictly necessary cookies do not normally require consent under the Privacy and Electronic Communications Regulations (PECR), but you can adjust your browser settings if you wish. Disabling necessary cookies may affect how the website works.

Your data protection rights

Subject to legal conditions and exemptions, you may have the right to:

  • Ask for access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase your personal data
  • Ask us to restrict how we use your personal data
  • Object to processing based on legitimate interests
  • Object to direct marketing
  • Ask for your personal data in a portable format where the right applies
  • Withdraw consent where we rely on consent

To exercise a right, contact admin@otooleomegasound.co.uk. We may need to verify your identity before responding. We will normally respond within one month, as required by applicable data protection law.

Complaints

If you have concerns about how we use your personal data, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Further information is available from the ICO website at https://ico.org.uk/make-a-complaint/.

Your consumer rights

Where you buy installation services as a consumer, your statutory rights under the Consumer Rights Act 2015 continue to apply. Services must be provided with reasonable care and skill and in accordance with the contract.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give consumers a 14-day cancellation right for contracts made at a distance or away from business premises, subject to applicable exceptions, including where a service is fully performed with the consumer’s prior express request and acknowledgement of the effect on the cancellation right.

Any cancellation rights, conditions and charges applicable to your installation will be explained as required by law. Nothing in this privacy policy limits your statutory consumer rights.

Changes to this policy

We may update this privacy policy when our services, legal requirements or data processing arrangements change. The current version will be published on this website.

This policy was last updated on 29 September 2026.

Governing law

This privacy policy and any dispute relating to it are governed by the law of England and Wales. The courts of England and Wales will have exclusive jurisdiction, subject to any mandatory rights you may have as a consumer.