Refund Policy
Last updated: 2026-09-29
Refund and Cancellation Policy
Effective date: 29 September 2026
This policy applies to sound system installation services in Blackpool supplied by:
Mason Samuel Otoole trading as Otoole Omega Sound (trading as Otoole Omega Sound) 19 beresford street, Blackpool, Lancashire, FY1 3RF Email: admin@otooleomegasound.co.uk
This policy does not limit your statutory rights under the Consumer Rights Act 2015 or other applicable law.
Your statutory cancellation right
If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you the right to cancel a contract for services within 14 days without giving a reason. This 14-day period starts on the day after the contract is made.
To cancel, email admin@otooleomegasound.co.uk or write to our address above. Please provide your name, address, details of the installation, and a clear statement that you wish to cancel. You may use wording such as:
- “I hereby give notice that I cancel my contract for sound system installation.”
You may also contact us using any other clear written communication that identifies the contract and your decision to cancel.
Business customers do not generally have the consumer cancellation rights described in this section, unless a specific legal right applies to their contract.
Installation during the cancellation period
You may ask us to begin work before the 14-day cancellation period ends. If you do so, we will ask for your express request.
If you cancel after work has started, you must pay a proportionate amount for the work properly carried out up to the time you tell us that you are cancelling. This amount will reflect the proportion of the service already provided compared with the full service agreed.
If the installation service has been fully performed after your express request and acknowledgement that you would lose your cancellation right once the service was fully performed, you may no longer have a statutory right to cancel under the 14-day cancellation rules.
Equipment ordered to your specification
If equipment has been ordered or supplied to your specific requirements, or has been personalised or made to your specification, the statutory cancellation right may not apply to that equipment where the law permits this exception.
If you cancel after we have committed to obtaining such equipment, you may be responsible for reasonable costs that cannot be recovered, where legally permitted and where the relevant information was provided to you before the contract was made.
This does not affect your rights in relation to faulty, damaged or incorrectly supplied equipment.
Deposits and other payments
Any deposit paid will be treated as part payment for the agreed installation and equipment unless we have expressly agreed otherwise.
A deposit is not automatically non-refundable. If you cancel within a statutory cancellation period, any refund due will be assessed in accordance with this policy and applicable law, including any proportionate charge for work already started and any lawful costs relating to equipment ordered to your specification.
For cancellations outside a statutory cancellation right, the amount refundable will depend on the contract, the work already carried out, equipment already ordered, and any reasonable costs we have incurred.
Refunds
Where a refund is due, we will issue it within 14 days of the date on which we receive your valid cancellation notice, subject to any lawful right to withhold an amount for work already carried out or equipment that cannot be cancelled or recovered.
Refunds will normally be made using the original payment method, unless we agree another method with you. We will not charge you a fee for making a refund.
Where equipment must be returned, we may wait until it has been returned or you have provided evidence that it has been sent back, where the law allows us to do so.
Faulty workmanship
Installation services will be carried out with reasonable care and skill, as required by the Consumer Rights Act 2015.
If you believe that our workmanship is faulty, contact us promptly with details of the problem. We will normally have the opportunity to inspect and repair or put right the faulty work first.
If repair or re-performance is not possible, is not completed within a reasonable time, or would cause you significant inconvenience, you may be entitled to a price reduction or refund in accordance with the Consumer Rights Act 2015. The amount of any refund may reflect the use you have had from the service.
Your statutory rights concerning faulty or incorrectly supplied equipment are not affected by this policy.
How to contact us
For cancellations, refund requests, complaints about workmanship, or questions about this policy, contact:
Mason Samuel Otoole trading as Otoole Omega Sound (trading as Otoole Omega Sound) 19 beresford street, Blackpool, Lancashire, FY1 3RF Email: admin@otooleomegasound.co.uk
Please include your name, contact details, installation address, and a description of your request or concern.
Data protection and cookies
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Personal data may be handled through our website host, OVHcloud, and our email provider, Migadu, as applicable to operating our website and responding to enquiries.
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The Information Commissioner’s Office (ICO) is the supervisory authority for data protection matters in the United Kingdom.
Governing law
This policy and any dispute arising from it are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have as a consumer.